Your complete satisfaction is our number one priority, so every product is scrutinized thoroughly before it is shipped out. If we have missed something, and what you received isn’t what you ordered, or there is a problem/defect with your product, please contact a member of the H2o team. We will assist you with any concerns that you may be having.
If you are unhappy with your order and would like to exchange or return it, please send us an email within 30 days of receiving your order and our customer support team will resolve your concerns as fast as possible. All orders are final after 30 days of the original order shipment date.
*Returns and exchanges must be in unworn condition, in the state which they were received, and in the original packaging or your return/exchange can be denied.
*Orders that are returned for a refund will be subject to a 25% restocking fee. This fee will be used to help clean up, package and restock the item.
*All returns and refunds must be processed within the 30 day period of original order shipment date.
H2o Industries guarantees that the covers you purchase will arrive in new condition, be free of defects and will properly fit the watercraft within the product’s description. If the item that you receive fails to meet these standard criteria, H2o Industries will exchange the item at no cost.
*Customers have 10 business days, from the delivery date, to report a defective item. Failure to report within the required time frame will result in the item no longer being exchanged as a defect, and will instead be considered a warranty.
H2o Industries will happily ship outside of the United States; however, these orders are not eligible for free shipping, free exchanges or returns. And may be subject to customs fees, taxes or duties. These fees cannot be determined until the product crosses the border, therefore, these costs are the responsibility of the customer. All international orders are final.